A fair warning, Chan already wondered outloud how this post will go down. It wasn’t a great experience but as you know, I will be honest! We came to Gyotaku on a Sunday afternoon for lunch, it was almost 1 and they obviously had a few big tables. We got seated in a booth, all the booths have high walls so you can’t really customers in the booths you know? Well, we weren’t greeted at all. For a long time. Long enough for us to consider a walk-out. Then a waitress came by as she was putting out food for another table and apologized and told us she would be right with us. Okay, that’s fine. Only, she wasn’t. After another long while, another person, I assume the supervisor came by and asked us how we were doing. Well…I don’t know how you want us to answer that when we had no waters and no one has helped us in like 20 minutes. So I was a bit short and said, we haven’t even been helped yet (because I’m not sure why she was asking us how we were doing when we had nothing at the table). She apologized and offered to take our orders.
Okay, I’ll have to explain more about this experience through the post.
Miso Soup and Salad
Their salad remains consistently good. Their wafu dressing is the best and just works so well with the salad. This is something that has remained the same and should never change!
Ahi Poke Don & Tenpura | $32.45
Sigh. When I used to frequent Gyotaku, my absolute favorite dish was their Assorted Poke Don (it used to be called the Mixed Poke Don) and I was massively depressed when they stopped carrying it after Covid. Well, imagine my surprise when I got to the restaurant and saw it back on the menu. I was sooo happy. Chan and I both ordered it. So what is it that you are looking at up there? Yeah, it’s plain ahi poke don. Both of us got just plain ahi poke so I flagged down the waitress and asked her if we got just plain ahi poke dons. She apologized and offered to take them back. Well, I certainly don’t want two big bowls of ahi poke dons get wasted. Maybe if I was the only one that ordered it and it was wrong, I might have said okay. I just told her, it’s fine, just charge us for the right item and ate it.
Karaage Chicken | $9.25
This one almost got me over edge. We ordered Karaage Chicken with Fries as an appetizer and this was what was dropped at our table. Yup, no fries. I was about to flag the waitress down again and just ask to be charged only for the chicken when someone else came by and dropped a big plate of fries…
Whew, that saved me from anger. The supervisor actually came by afterwards and apologized for the mix-up with the food and that they recently revised their menu so the kitchen might be a bit confused. She mentioned that she is only charging us for the karaage chicken and gave us a bigger serving of fries. She also gave us free drinks and even offered up dessert which we declined. Why oh why was I so full?? My Chinese soul is taking a beating for not taking up something free.
So all in all, not a great service experience but in the end, the supervisor did her best on service recovery and it was fine. I appreciated the effort. I am still missing the assorted poke don so I think I’ll have to pay them a visit again, sooner rather than later.
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